Date of inspection 31st July and 12th August 2026
We are deeply sorry to our residents and their families that aspects of our service at Merrymeet fell below the standards they should expect. We accept CQC’s “Requires improvement” rating and take full responsibility for the shortcomings identified in safe care and treatment and good governance.
CQC recognised the care, dignity and respect shown by our staff, and residents described them as kind and caring. We value that feedback, but it does not lessen our responsibility to address the failings identified.
Our improvement plan is underway. We are strengthening care procedures, records, audits and management oversight, and supporting staff through training and supervision. There is further work to do to ensure these changes are consistently reflected in the care people receive. We will review progress and check that improvements are effective and sustained.
We will listen to residents and families throughout this work. If you have questions about the report or concerns about your own or a loved one’s care, please speak with the home’s management team. Your views matter and will help us improve.
Our priority is to rebuild confidence through the quality of care we provide. We will remain accountable for putting things right and demonstrating progress through our actions.